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SOLAR
DOMOTIC
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Behind the scenes of a story
It all started on a rainy day...
Why are we doing this??
ALMA SOLAR was created with the aim of making solar accessible to everyone. Indeed, in 2011, the date of its creation, there were very few online stores offering solar panels, solar inverters or domestic batteries. It is based on this constant that the market was still virgin and without competition that ALMA SOLAR is open. We have positioned ourselves on a pricing policy, as today, which is very competitive. That means offering the right price to our customers. This is why we still remain one of the cheapest on the market in terms of photovoltaic solutions.
Over the years, we have added services such as the configurator, installation via a trusted installer, all-risk insurance, financing via ALMA SOLAR BANKING and finally the launch of the ALMA SOLAR application in order to manage the energy of your home automatically.
Modern and efficient logistics
Our warehouse is located in Dudelange, Luxembourg. With 2,000 m², we have enough space to store your future solar panels. Our supply chain is automated: your orders are sent in record time.
At each phase, from preparation to sending the order, you receive a notification by e-mail and/or SMS. Each product in our warehouse is geolocated. Available quantities are transmitted directly to our online store. All products are checked and scanned before shipping. Our logistics team of 4 people adapts to your orders and prepares packaging that prevents any damage during transport.
For information: Some customers near our warehouse have asked to collect their orders themselves. We cannot accept on-site collection of packages for security reasons. Many trucks come to drop off and pick up packages from our warehouse every day. Thank you for your understanding.
An internal design office
Our internal design office made up of 2 people continually tests our solar panels, inverters and solar batteries. At constant solar exposure, we measure and compare the power of the solar panels and inspect their physical condition over the months. We connect, configure and test solar inverters and batteries to ensure their proper functioning. Our team also regularly visits the production sites of our partners to verify the information that our producer friends send us.
A team available 100%
Our customer service is available Monday to Friday from 9 a.m. to 5:30 p.m. if you have any questions. Do you have a question regarding the ordering procedure, which solar panel to choose, order tracking or how to connect your inverter? Do you need help installing a product you purchased from our online store? Our team of 6 people is located in Luxembourg.
Optimal administration
We ask our producers to always optimize their production costs in order to guarantee you the most competitive prices on the market. We work with our producers to offer all new technologies to our customers. We maintain a weekly dialogue regarding market developments and customer requirements.
With our internal design office, we regularly visit the production sites of our partners in order to guarantee the quality of the products offered in our online store.
Our purchasing team is made up of 2 people and located in Luxembourg.
The accounting department, made up of 2 people, is also located in Luxembourg to ensure the right processes and always offer you the best financing solutions for your projects.
The best geeks
Our online store would not exist without them: We present to you our IT team made up of IT specialists, web designers and translators.
These are 5 people who code the data for our website, improve it and optimize it all day long. They continue to make it more fluid, more ergonomic and more efficient.
What are we good at ?
Our strengths come from our men and women, from our values, from you! We are convinced that it is together that we build a better world and that everyone can do their part. Here are some of our commitments:
#1 - reinforced tests
We test all our products 6 months before marketing them
#2 - be close to you
A sales team will be specially dedicated to your solar energy project. You can make an appointment online.
#3 - efficient logistics
Large stock to meet your needs with more than 2000m2 dedicated to solar for daily shipping.
#4 - a smooth online service
A highly efficient IT service: Our strength is to provide you with the most efficient online tools
#5 - recycling of end-of-life equipment
We recycle the products you buy from us. After 20 years of use, your inverter reaches the end of its life, we collect your inverter and recycle it in one of the ALMA SOLAR approved recycling centers.