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Discover the Alma Solar maintenance contract
You can order your preventive maintenance contract. Thanks to remote supervision, we ensure daily monitoring of your installation, management of faults and alarms as well as privileged technical monitoring.
How can I take full advantage of my contract?
Order when you order or after your order, there is no time limit to benefit from the ALMA SOLAR maintenance contract. From our store, you can now order this service.
Telephone technical support
The contract applies as soon as you have connected your inverter to the internet and sent your access to our technical team. From this moment, a technician is dedicated to your installation and ensures regular monitoring of your installation.
Price transparency
You pay once a year for your maintenance contract. 1 month before the end of your contract, we will contact you to jointly validate the renewal of your contract. At the price of €299 including tax/year, you have no bad surprises.
Preventative maintenance
We manage the performance of your installation remotely and configure it to ensure the best performance over time from your inverter, batteries and solar panels.
Telephone technical support
You have an inverter failure, a diagnosis is made within 48 hours by your technician. If the inverter needs to be replaced or changed, we call in WORKEE. Its intervention will be in addition to the maintenance contract and subject to a quote to be validated by you.
Managing your contract
The contract is applied upon completion of installation. Failures prior to this contract or related to installation cannot be managed. As soon as the ALMA SOLAR technician activates your maintenance contract, he defines a compliant state of your installation.
The maintenance contract cannot be activated if your installation is non-functional at the time of subscription. This service is not an installation assistance service.
How does it work?
#1 - I validate my order
Place your order now in your cart for the maintenance offer. Offer only reserved for end customer.
#2 - Alma Solar validates my contract
An Alma Solar technician will contact you to obtain remote access to your inverter. It is imperative that your inverter is connected to the internet (via wifi or ethernet cable). From this moment, the technician will define a status of your inverter. If the inverter is non-functional, it will ask you for repair in order to activate the maintenance contract. The contract will only be active if your solar panel installation is functional. The maintenance report is not an installation assistance service.
#3 – My installation is assured
After activation of your contract, you have the assurance of complete remote monitoring. We provide monitoring and management of alarms. In the event of a defect, we will offer you various solutions to resolve the problem remotely.
In the event that the breakdown requires installer intervention, we will contact the WORKEE installer to intervene (if WORKEE is present in your region). The intervention will be subject to a quote that you can validate.