Terms and conditions

Terms and Conditions

Article 1: Scope of application

The present Terms and Conditions are applicable to all business dealings and contracts between the ALMA SHOP SA. („seller“ in the following) and any person („buyer“ in the following) concluding a sales contract via the website www.alma-solarhop.com („website“ in the following) with the seller. The conclusion of a sales contract via the website correlates with the buyer’s acceptance of the present terms and conditions.

The seller reserves the right to change the services or the present Terms and Conditions at any time without prior notice except for the display of a notification on the website.
The Terms and Conditions shall apply as displayed on the website of the time of contract conclusion. The contract is concluded through digital signature with a click performed by the buyer on the website.
It is assumed that the buyer read and accepted the Terms and Conditions as an integral part of the sales contract.

Article 2: Headquarters

The seller is the ALMA SHOP SA. headquartered at: 21, rue Glesener, L-1631 Luxembourg, LUXEMBOURG.

Article 3: Contract

3.1. The content of the website is and remains the property of the seller and is a call to submit an offer to the seller. If the buyer transmits personal and other information to the seller using the website, he submits such an offer to the seller.
The acceptance of the offer to buy goods or services requires the buyer to explicitly accept the Terms and Conditions. The acceptance of the offer results in the Terms and Conditions becoming an integral part of the contract.
After the buyer submitted an offer to the seller and he accepted it, the seller sends an order confirmation to the buyer. The order confirmation may include the price of goods or services such as installation support, the VAT, other taxes, transport and shipping fees for goods and the total price. It also states the expected delivery date.

3.2. The sales contract shall then be deemed concluded. The file is kept at the following address: 21, rue Glesener, L-1631 Luxembourg, LUXEMBOURG.

3.3. The ALMA SHOP SA. only uses fully secure online payment systems. Customers‘ banking details are kept secret at all times and no banking details are directed through or transmitted to the website www.alma-solarshop.com.

3.4  Price displayed on order: the announced price is considered validated only when your order is shipped. Indeed, due to the fluctuation of raw material prices since 2020, ALMA SHOP reserves the right to cancel and/or modify the price per item before shipment of the order. If the customer does not accept the new price, the customer is entitled to request a full refund of the order in accordance with Article 16.4. Under no circumstances may the customer request compensation or indemnification from ALMA SHOP for a possible price change. Only the right of withdrawal can be applied..

Article 4: Proof of purchase

The contract parties mutually declare that e-mails and digital data suffice as a proof of purchase. All other conditions of the Terms and Conditions shall remain unchanged. Trusted secure preservation of data is ensured through the systematic digital saving of data in a non-alterable database.

Article 5: Right of revocation for consumers within the EU

5.1. Definition: An online retail contract is concluded between the ALMA SHOP SA. and a private buyer (consumer) residing in a EU member state. As a consequence, the consumer reserves the right to withdraw from the contract on the purchase of goods without giving reasons within 14 calendar days starting from the day the consumer or a third party appointed by him (not the forwarding company) receives the purchased goods or, if multiple goods are purchased and shipped separately, receives the last good or, if one good is purchased and split into different elements for shipping, receives the last element of the purchase or, if the regular delivery of goods over a certain period of time is purchased, receives the first of such regularly delivered goods. The buyer suffers no harm in the event of a withdrawal, which cannot be sanctioned with a penalty.
The private buyer (consumer) residing in a EU member state reserves the right to withdraw from a contract on the delivery of services without giving reasons within 14 calendar days starting from the date of contract conclusion. The buyer suffers no harm in the event of a withdrawal, which cannot be sanctioned with a penalty.

If product has been delivered, the return transport costs are the responsibility of the Customer to the warehouse of ALMA SHOP SA. The Customer is responsible for conditioning, packaging, transport insurance. In the event that ALMA SHOP SA contests a damage during return transport, it will be noted on the transport delivery slip. ALMA SHOP SA will not be able to reimburse the product at any point. The Customer will be responsible for claiming reimbursement for breakage caused during return transport. ALMA SHOP SA is in no way responsible.

The refund of the item will be made by ALMA SHOP within fourteen calendar days. The transport costs of initial delivery can't be refunded.

5.2. Conditions

The buyer must give prior notice to the seller through the website www.alma-solarshop.com of his intention to withdraw from the contract. After withdrawing from the contract, the buyer is responsible for restituting the purchased good at his own expense and at its own risk to the warehouse of the ALMA SHOP SA. The good(s) must be returned in their original packaging and in perfect condition, together with the respective bill and delivery note. The buyer is to be held accountable of any damages and depreciation of the good(s) resulting from steps which are not strictly necessary for determining the nature and function of the good(s). The buyer shall return the goods within 14 days starting on the date the withdrawal from the contract was announced and thus effective. If the buyer returns the good(s) in their original packaging, in due time, in perfect condition and unused, the ALMA SHOP SA. shall reimburse the full purchase price to the buyer within 14 days after reception of the return delivery.
Professional buyers (with a VAT number) and private buyers (consumers) which are non-EU residents do not benefit from a right of revocation.

Article 6: Methods of delivery

6.1. Shipping address : The buyer indicates the shipping address of his choice as well as a phone number to coordinate appointments with the forwarding company when ordering.

The buyer can choose to:

- have the goods delivered to a shipping address of his choice (excluding PO boxes)

In the event of the absence of the buyer upon delivery, he shall contact the forwarding company in order to set another appointment. The forwarding company reserves the right (in some rare cases) to refuse a second delivery until the additional transport fees are paid.

6.2. Delivery time : The ALMA SHOP SA. informs the buyer upon confirmation of the order of an estimated delivery time. The buyer commits himself to delivering all goods at the delivery time (“in due time”) if possible. However, the delivery time is not an integral part of the contract and no claims result from it. If the seller fails to deliver in due time, this failure to comply does not constitute any right to withdraw from the contract, to cancel it, to refuse acceptance of the goods or to claim reimbursements or compensation. The ALMA SHOP SA. shall inform the buyer of any delay in delivery occurring without fault.

6.3. Delivery of the goods and transport risk : The transport risk is borne by the seller until the goods are delivered to the shipping address indicated by the seller. Upon delivery of the goods, the buyer shall check the complete and perfect delivery of the goods (for instance: damage of packaging). In the event of identified defects or doubts on the perfect conditions of the delivered goods, the seller shall mention these on the delivery note and sign it. Die buyer receives a bill and the delivery note upon delivery. The buyer shall inform the seller within 48 hours of any identified defects, indicating the corresponding serial numbers and adding supportive documentation including photos. The seller is responsible for verifying and fixing the defects, provided that the buyer has mentioned them on the delivery note upon delivery. Upon delivery of the goods, the risk is solely borne by the buyer. In the event of a return shipment to the ALMA SHOP SA., the transport risk is solely borne by the buyer.

Article 7: Modalities for the performance of services

If the seller and buyer conclude a contract about support services for installation, the installer contacts the buyer to schedule an appointment. If the seller is unable to keep the appointment, he shall inform the buyer as soon as possible and set another appointment. After provision of the services, the installer and the buyer jointly fill out the final acceptance protocol for the photovoltaic installation.

Article 8: Payment terms

8.1. Advance payment Payment is due with order. The buyer can choose from various payment methods: payment per credit or bank card: VISA, EUROCARD or MASTER CARD, payment per bank transfer. Should the banking institute refuse the payment, the seller shall cancel the order. Upon reception of the payment at the ALMA SHOP SA., the order is confirmed, saved and the buyer receives a payment confirmation via e-mail. Goods cannot be reserved prior to reception of the payment via bank transfer. If no payment is received within 7 calendar days after placement of an order, the seller shall cancel the order.

Article 9: Force majeure

In the event of force majeure, the ALMA SHOP SA. shall not be liable for non-performance of the contract.
Bei non-performance of a contract between the seller and a professional buyer, the ALMA SHOP SA. shall not be liable for any damages directly or indirectly deriving from the non-performance, including but not limited to operating loss, lost profit, other loss, damage or costs.

Article 10: Data protection

The conclusion of a sales contract via the website www.alma-solarshop.com requires the buyer to share personal data with the seller to enable order processing. The ALMA SHOP SA. reserves the right to use information that was shared by customers or visitors of the website who shared their e-mail address in order to contact them with spontaneous offers or business information. The ALMA SHOP SA. commits itself to the non-disclosure of personal data to a third party, legal or natural person. According to the copyright and author’s rights law currently in force, the buyer reserves the right to access, correct, delete the personal data he shared with the seller at any time. Buyers can claim this right by contacting the following address and providing a proof of identity:

ALMA SHOP SA, 21, rue Glesener, L-1631 Luxembourg, LUXEMBOURG.

Article 11: Warranty

Warranty claims are only admissible if the buyer kept the bill and delivery note in the original. The manufacturer warranty is described in the product guarantee. The modalities for warranty claims can be displayed and downloaded on the website www.alma-solarshop.com. The buyer can purchase a warranty extension within 6 months after purchasing a product. After expiration of this deadline, the ALMA SHOP SA. reserves the right to refuse a warranty extension. In the event of a breakdown in the warranty period, the manufacturer is responsible for repairing or replacing the product in the customary scope. The ALMA SHOP SA. is responsible for establishing the contact between the buyer and the manufacturer.

Article 12: Company address

Headquarters of the ALMA SHOP SA.: 21, rue Glesener, L-1631 Luxembourg, LUXEMBOURG.

This is NOT the contact address of our customer service! Please contact the customer service of the ALMA SHOP SA:

• • in the „Contact“ section of the website www.alma-solarshop.com
• • via e-mail: contact@alma-solarshop.com

N.B.: In order to speed up the processing of your inquiry, please use the specific subject “Customer Service” followed by:

• • Unsubscription
• • Reimbursement
• • Providing supporting documentation
• • Simple inquiry
• • Shipping Please also include your name, surname, e-mail address and an order number in your inquiry.

Article 13: Copyright and Product presentation

The whole of the website www.alma-solarshop.com and all its content is and remains the exclusive property of the ALMA SHOP SA. The reproduction, modification, distribution and every kind of digital or analogue exploitation of the website’s content beyond the scope of the copyright law shall require explicit approval by the ALMA SHOP SA. Violators will be prosecuted.

The picture and text is not contractual. The picture on the website of ALMA SHOP SA is just to appreciate the product bought by customer. The description on page product is only a sumup and so no contractual. ALMA SHOP SA company is not responsable if the picture is not actual or haven't been update. Howeover ALMA SHOP SA will do its best to actualize it as soon as possible. Only the manaufacturer data available on the manufacturer web site define the use of the product available on ALMA SHOP webshop.

Article 14: Applicable law and competent jurisdiction

The present Terms and Conditions are governed by Luxembourgian law. Any dispute relating to the validity, applicability, interpretation, implementation and/or exclusion of the present Terms and Conditions is governed by Luxembourgian law and comes under the jurisdiction of the city of Luxemburg. Legal competence remains unaffected in the event of several defendants, incidental claims, third-party proceedings and appeal proceedings.

Article 15: Klarna conditions

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
• Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
• Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
• Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Article 16 : Order with installation via the WORKEE network

16.1 Payment of an order

The Customer must prepay the totality of the order including the installation in order for it to be considered as validated. The order process starts after receipt of the full payment. The amount of the material is invoiced by ALMA SHOP SA. The amount of the installation is blocked in an escrow account. ALMA SHOP SA is the trusted third party between the Client and the WORKEE network Installer.

16.2 Commitment

ALMA SHOP SA undertakes that the installation of the complete kit sold via the ALMA SOLAR shop will be maintained on condition that the information provided by the Client by email/telephone is true during the pre-installation visit by the WORKEE network installer.

In the event that, during the WORKEE network installer's pre-installation visit, it is recognised that work is required in order to install the solar kit in accordance with the standards of the territory in which it is to be installed, the related costs will be borne by the Client and cannot be borne by the installer or ALMA SHOP SA.

ALMA SHOP SA undertakes to ensure the follow-up of the construction site from a distance, the respect of the intervention dates defined by the WORKEE network Installer, the supply of the administrative documents, the installation invoice of the Installer. ALMA SHOP SA is in no way responsible for the installation carried out by the WORKEE network Installer. ALMA SHOP SA only acts as a business introducer putting the Client and the Installer in contact.

If the installation has not been carried out by the WORKEE network Installer, any dispute relating to the validity, application, interpretation, execution and/or termination of these general terms and conditions of sale and its consequences shall be subject to Luxembourg law and shall be brought before the competent courts of Luxembourg City if the installation has not been carried out. This attribution of competence will be imposed in particular in the event of multiple defendants, incidental requests, intervention, or appeal in guarantee. If the installation has not been carried out, the present general terms and conditions of sale shall apply.

If the installation has been carried out by the WORKEE network Installer, any dispute relating to the validity, application, interpretation, execution of the installation and its consequences will be subject to the legislation of the country of delivery of the kit and will have to be brought before the competent courts. ALMA SHOP SA shall not be liable for any dispute between the Installer and the Customer. ALMA SHOP may act as a mediator in the context of its relationship between the Customer and the Installer.

16.3 Price details

The installation price does not include :

Any trenching of any kind,
Renovation of the facade, house structure, change of roof tiles, roof waterproofing, energy improvement, or possible energy renovation work not related to the installation of the solar kit sold via the ALMA SOLAR shop.
The installation price includes:

The installation of the complete solar kit,
The AC cable (alternating current between the inverter, the AC box and the injection point) limited to 20m. Beyond this distance, an additional cost can be requested by the WORKEE installer,
The cable ducts or plastic sheaths to carry any solar cables and/or AC cables to the installation site of the inverter, battery and the switchboard,
The administrative part with the grid operator of the country installed in pure self-consumption. No resale contract of any kind is managed by ALMA SHOP SA and/or the Installer being part of the WORKEE network,
The certification part with the control institution of the installed country,
The end of work report signed by the Installer and the Client.
The price of the installation is defined according to the parameters filled in the configurator on the ALMA SOLAR shop. It is strongly advised to send photos of the roof, the place of installation of the panels, batteries, inverters in order to be able to transmit the maximum of information to the Installer of the WORKEE network.

16.4 Withdrawal period

In accordance with Article 5 of the present general terms and conditions of sale, the withdrawal period is 14 days after delivery of the equipment.

In the case of an installation that has started within the first 14 days of delivery, the refund of the installation amount will be defined in proportion to the work done by the installer. This quota is defined in relation to the time spent in hour(s) on the Customer's site.

If the withdrawal period is applicable in connection with Article 5, and if the installation has not started, the customer decides to cancel the installation service and only this service, the total amount of the installation is refunded, free of charge.

If the withdrawal period is applicable in connection with Article 5, and if the installation has not started and the customer decides to cancel the entire order including the material and the installation, the total amount of the installation is refunded, free of charge. The amount of the material is refunded in accordance with Article 5 of these general terms and conditions.

If the withdrawal period is applicable in connection with Article 5, and if the installation has started, the customer decides to cancel the installation service and only this service, the total amount of the installation in proportion to the time spent in hour(s) on the site by the Installer.

16.5 Installation Time
Under no circumstances shall the installation times estimated by ALMA SHOP SA at the time of the order or after the order be contractual and justify a reason for cancellation or immediate reimbursement of the amount of the installation by the Client. ALMA SHOP SA undertakes to follow up the order in conjunction with the Installer in order to obtain the fastest possible delivery time.

Article 17: Maintenance contract

17.1. Duration and termination of the maintenance contract
This contract is concluded for a period of one year from its signature. It shall be renewed by tacit agreement
It is renewed by tacit agreement for periods of the same duration, unless one of the parties gives notice of termination by email. In the event of the need to
replacement of the current device, within the framework of the product warranty, Alma Solar may draw up an estimate for such replacement, in conjunction with the
the replacement, in conjunction with the WORKEE network of installers.

In case of replacement of the inverter by a new device under the maintenance contract, the Client shall notify Alma Solar of this change. If Alma Solar is able to maintain the new device, the present contract shall continue to apply and an amendment shall record the type of the new device and the possible adjustment of the price according to the tariff in force. This amendment shall apply until the annual term of this Agreement. In the event that Alma Solar is unable to service the new device, the contract shall be terminated in accordance with Article 17.1.

17.2 Right of Withdrawal
The Customer shall have a withdrawal period of fourteen (14) clear days from acceptance of the maintenance contract.
maintenance contract. The Customer may exercise this right in accordance with Article 5 of these conditions.

17.3 Prices and payment terms
The sums owed by the Customer to Alma Solar for the services provided under this contract, the amount of which is shown on the
contract, the amount of which is shown in the article "Maintenance Contract" in the online shop. Upon renewal, a new order must be placed by the Customer and paid for in order to maintain the offer for the new period. In case of omission of an order and/or non-payment after 15 days of the anniversary date, the present maintenance contract is considered as cancelled.

17.4 Obligations and Responsibilitý
17.4.1 Obligations of the Customer
The Customer shall ensure the existence of the certificates of conformity corresponding to the installations comprising the devices in charge of Alma Solar, by this contract and transmit a copy thereof upon request.
In the event that the Customer moves house, the Customer shall inform Alma Solar thereof. The Customer's relocation shall result in the termination of the Contract in accordance with Article 17.1.
The Customer is entitled to an explanation and a definition of the actions to be taken to resolve a failure of its inverter.

17.4.2 Obligations of Alma Solar
Alma Solar declares that it has taken out an insurance policy covering its civil liability in connection with its activities under this Agreement.
activities under this Agreement. Alma Solar will monitor the Inverters remotely and only. No physical intervention is made under this contract.
Alma shall update the software of the inverters and/or batteries when the manufacturer's supersivion tools allow it. Under no circumstances may the Customer blame Alma Solar for the impossibility of updating an inverter due to lack of access to the manufacturer's platform. Only the respective inverter manufacturers can guarantee the availability of their supervision platforms.
Alma Solar manages the inverters' alarm messages. This management consists of reading, defining the alarm message, defining possible actions to delete this message and sending a possible report to the customers. Each alarm message does not require any action; Alma Solar leaves it to its discretion to send a report to the Customer. In no case may the Customer request a report for each alarm message.
Alma Solar offers a limited 5-hour telephone support service to answer all possible technical questions of the Customer. Alma Solar will request the questions by email and schedule a telephone appointment with the Customer.
Alma Solar will ensure contact with an installer belonging to the WORKEE network in the event of a breakdown and that a physical intervention is necessary. This intervention will be linked to an estimate made by the company that will carry out the intervention. The Client shall have the right to validate or refuse the offer. Alma Solar will remain the trusted third party between the installer and the Customer in order to ensure the best service for the resolution. Only the installer's Terms and Conditions will apply. Alma Solar will not charge for any intervention. In no case does this Maintenance Agreement provide for a free physical intervention. The Maintenance Agreement provides a monitoring and management service only.
Alma Solar shall have no responsibility for the non-operation of the Inverter and shall not be liable for any non-operation of the device referred to in this Maintenance Agreement.

17.5 Limitation of Alma Solar's Liability
Alma Solar shall not be liable:

- In the event of false, erroneous or incomplete information transmitted by the Customer or the consequences of the late transmission of information by the Customer;
- In the event of a hidden defect on the part of the manufacturer;
- When the appliance cannot be repaired, particularly in the event of the unavailability of manufacturer's parts when these are no longer manufactured or distributed.
- The consequences of the Customer's failure to comply with all or part of the Provider's advice or contractual obligations.
- In the event of failure to comply with any of these contractual obligations due to an act of God or force majeure as defined by the Court and by law.

17.6 Termination
17.6.1 Termination by the Customer
The Customer may terminate the Maintenance Agreement on each anniversary date under the conditions set out in Article 17. In all cases, the Customer shall remain liable for all sums due under this Agreement.

17.6.2 Termination by Alma Solar
Alma Solar reserves the right to terminate this Agreement in the following cases:
- On each anniversary date of the Agreement in accordance with Article 17;
- Acquisition of a new Inverter of another brand during the term of the Agreement, if Alma Solar is
Alma Solar is unable to service the new Inverter;
- Failure of the Customer to comply with any of its contractual obligations. In this case Alma Solar shall give the Customer notice to comply with its obligations within one month. If the Customer has not fulfilled its obligations within this period, Alma Solar may terminate the contract.
- Non-payment of non-contractual invoices issued by the Contractor
In such cases, Alma Solar will inform the Client of the termination by letter or by email. Any sums already paid by the Client shall remain the property of Alma Solar, which reserves the right to claim compensation for any loss suffered as a result of the cancellation of this contract.

Article 18: Use our configurator on ALMA SOLAR

The configurator is an aid, and only an aid, for producing a draft solar kit. The customer remains the only one to choose the material to create his solar kit. The configurator is non-contractual and in no way commits ALMA SHOP to its content. Only the customer is able to validate his needs and the definitive content of the solar kit established with the help of the configurator. ALMA SHOP cannot be held responsible or liable for any lack of items in connection with the configurator. The customer must check and validate the material required to produce and install his solar kit.

Article 19: information on online dispute resolution

The EU Commission's online dispute resolution platform is available on the Internet at the following link: https://ec.europa.eu/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, obliged nor willing.

Updated: 12th September 2023